Cancellation and Refund Policy

Cancellation and Participation Policy

We maintain a strict 24-hour cancellation policy to ensure fairness to all our guests and team.

• Cancellations and Changes: Any cancellations or changes to your booking must be made at least 24 hours before your scheduled tour. Failure to do so will result in a charge of the full tour fee.
• Incomplete Tours: Refunds are not available for incomplete tours. Please review the tour description carefully to determine if you can meet the physical requirements.
• Tour Participation: This is a physically demanding experience. Guides may decide to turn guests back if they are unable to keep pace with the group for safety and scheduling reasons. Refunds will not be provided if you are unable to participate on the day of the tour.

Thank you for understanding and helping us ensure a smooth and enjoyable experience for all our guests.