Our cancellation policy is up to 24 hours for parties of 5 or less and 72 hours for parties of 6 or more.

Refunds for cancellations will be honored if the cancellation occurs within the policy timeframe. Cancellations made outside of the cancellation window will not be refunded.  

Weather related 

-All tours operate rain or shine. Serious weather conditions may occur and tours may be cancelled at the operators discretion. Guests will be notified of cancellations prior to their tour and will be rescheduled  or fully refunded.

-In the instance that rising river levels occur during a tour making the river impassible guests may request to be rescheduled. This will be subject to availability. No refunds will be issued for incomplete tours due to weather. 

Physical Ability

-Please note this tour is physically demanding. We entertain thousands of families each year and welcome all family members aged 5 to 75. However, this activity requires a certain amount of stamina. You will be engaging in a total of 4 miles of paddling and close to 2 1/2 miles of hiking in the beautiful Wailua River Valley. This will require each participant to have the ability to paddle and hike comfortably.

-We do not allow participants that have had recent surgeries, poor knees, bad backs and pregnancies beyond 20 weeks.  

-Our tandem kayaks have a weight limit of 450 lbs per boat. A combine weight for two participants cannot exceed 450 lbs.

-We encourage you to read this section closely and consider if this activity is right  for you. We will not issue refunds to customers who are unable to complete this tour based on physical limitations not considered until the time of the tour.

Missed Check In

Check in time is either at 7:45 am or 8:45 am. Kayak Adventures is regulated by the State of Hawaii and we have specific docking times at the Wailua River State Park Marina.  During check in you will receive safety instructions, equipment and a mandatory liability waiver. If you fail to arrive at your specified check in time you may miss the departure of the tour group and will be unable to join the activity. In these instances you will be offered to reschedule your tour date , subject to availability. You will not be eligible for a refund based on a missed check in, no exceptions.

-No refunds will be issued for incomplete tours due to weather or guests inability to complete the tour. No exceptions. 

Need help?

Contact us at {[email protected]} for questions related to refunds and returns.